Returns and Refunds

Last updated: 8 October 2026

We are here to help

If there is a problem with an item, contact Aster Living with your order number, a description of the issue and any useful photographs. We handle your enquiry even if the item was dispatched by a supplier.

Your Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you can choose a refund or replacement. For other failures, we will provide the remedy required by law. You may also be entitled to compensation for reasonably foreseeable loss.

Returning faulty goods

We may request proof of purchase and assess the problem. Original packaging is not required for a consumer guarantee claim. For large or heavy faulty items, we will arrange collection where required. Where a fault is confirmed, we will cover reasonable return costs. Contact us before sending a bulky item so we can arrange the appropriate return destination.

Change of mind and cancellations

We are finalising any additional change of mind return arrangements before launch. Any offer, eligibility conditions and associated costs will be disclosed before purchase. If you wish to cancel or change an order, contact us promptly so we can check its status. These arrangements do not reduce your consumer guarantee rights.

Contact

For assistance, email info@asterliving.com.au or call 0414 144 222.