Privacy Policy

Last updated: 8 October 2026

Who we are

Sarah Hanna trading as Aster Living, ABN 60 486 306 593, operates www.asterliving.com.au from New South Wales, Australia. This policy explains how we handle personal information collected through our Shopify store, contact form, mailing list and customer enquiries.

Information we collect

Depending on how you interact with us, we collect your name, email address, phone number, delivery and billing addresses, order information, preferences and enquiry correspondence. Our website and service providers may also collect device information, IP addresses, cookies and website usage information. Payment providers process payment details when you purchase. Please do not send card details or passwords through our contact form.

How information is collected and used

We collect information you provide directly and information generated when you use the website. We use it to answer enquiries, process and deliver orders, provide support, manage returns, maintain business records, prevent fraud and improve our store. If you do not provide information needed to respond or fulfil an order, we may be unable to provide that service.

Who receives information

We share relevant information with Shopify and service providers supporting hosting, payments, email and business operations. When fulfilling an order, relevant contact and delivery details may be shared with the supplier and delivery carrier. Information may also be disclosed where required or permitted by law. We do not sell your personal information.

Shopify and overseas processing

Our store is hosted by Shopify. Shopify and other providers may process or store information outside Australia, including in Canada and the United States, and in other countries where their infrastructure and service providers operate. Applicable handling depends on the service used. Shopify explains its own practices at www.shopify.com/legal/privacy. You can contact us for more information about providers relevant to your enquiry or order.

Cookies and marketing choices

Cookies and similar technologies support functions such as remembering a cart and understanding website use. You can manage cookies through your browser and any available website privacy controls. Blocking some cookies may affect store functions. We send promotional emails where you have subscribed or where otherwise permitted by law. You can unsubscribe using the link in those emails or contact us. Transactional messages about an enquiry or order may still be sent.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No internet service can guarantee absolute security. We retain information for the purposes described here and applicable legal and record keeping obligations, then take reasonable steps to delete or anonymise it when no longer needed.

Access, correction and complaints

You can contact us to request access to or correction of your personal information, ask about deletion where applicable, or make a privacy complaint. We may verify your identity before providing information. We will consider your request, investigate complaints and respond within a reasonable period. If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au where it has jurisdiction.

Policy updates and contact

We may update this policy as our store and practices change. The latest version will appear here with its update date.

For assistance, email info@asterliving.com.au or call 0414 144 222.